State Farm® Insurance Agent Diane Banks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alex Jones
October 21, 2024
1
out of
5
rating by Alex Jones
"Never work with Tara Johns, she quoted me two prices for auto.. Asked her to go with lowest deductible, asked her to specifically clarify what the deductible was BEFORE making payment, not once but TWICE. Made payment, then received paperwork that my deductible was 4x what I was quoted. Emailed them twice over 3 weeks with no response. When i did finally hear back, Tara was very dismissive and rude, and had no resolution. This agency might be fine, but I’d avoid working with Tara Johns. Dishonest business practices. If you have any other polices with her I’d highly recommend you review them with a sharp eye because it’s evident she doesn’t."
We responded:
"Thank you for your feedback, Alex. We’re sorry your experience with our office did not meet your expectations. Please give us a call or stop by as we would like an opportunity to discuss your issue personally. Thank you. Diane"
Dee S
September 21, 2024
5
out of
5
rating by Dee S
"Tara gave me great service. Thanks"
We responded:
"Thank you for your feedback, Dee! We're so glad to hear that Tara provided you with great service. We'll be sure to pass along your kind words to her. If you need anything else, don't hesitate to reach out. Our State Farm team is happy to help! – Diane "
Dennis BROWN
September 12, 2024
5
out of
5
rating by Dennis BROWN
"Sarah is the best!!! She has saved me so much money on my vehicles and my sailboat!!! Nothing but great vibes and good laughs!!!"
Marilyn Chargualaf
September 9, 2024
5
out of
5
rating by Marilyn Chargualaf
"Met with Tara John's today. She is amazing...professional and personable. Found discounts like AARP smart driver course and other discounts. You can walk right in or call. Best agency...they can save money 💰 on vehicles or homes.😀"
Glynda Burch
August 21, 2024
5
out of
5
rating by Glynda Burch
"I wanted to take this time to say thank you for the speedy way you handled our claim on the repairs on our car and the the towing charges. Thank you so very much."
We responded:
"Thank you, Glynda, for your kind words and for taking the time to share your experience! We’re so glad we could assist you with your insurance and claim needs. Please don’t hesitate to call or visit our office. We are more than happy to assist you with your insurance needs! – Diane "
Randall Lewis
July 22, 2024
5
out of
5
rating by Randall Lewis
"WOW! Called today and switched from USAA. Between my boat and vehicles Tara has saved me over $7,000 a year!!!! Thank You Thank You"
We responded:
"Thank you so much for the glowing 5-star review, Randall! We are delighted you had a great experience with our State Farm team. We certainly do love taking the time to help our Good Neighbors save money. Please don’t hesitate to call or visit our office at any time we’re always here to help! "
Carol Prevatt
March 15, 2024
5
out of
5
rating by Carol Prevatt
"Just your normal insurance routine questions.Staff was very helpful and nice."
We responded:
"Carol, thank you so much for your kind review! We always aim to give each customer a five star experience. P.S., I love the pictures! - Diane"
Sharon Coleman
December 21, 2023
5
out of
5
rating by Sharon Coleman
"A lot better prices and more coverage than my last insurance company"
We responded:
"We're pleased to be of service, Sharon! We certainly do love saving money for our Good Neighbors. If you have any questions or concerns about your insurance policies with us, please give us a call! We're here to help. "
Sara Guice
December 1, 2023
5
out of
5
rating by Sara Guice
"I was assisted by Sara. She answered several questions for me. She was very personable and made it an easy experience. I felt like she really cared about helping me make the right decisions. Thank you, Sara!"
We responded:
"We really DO care about our Good Neighbors, Sara! Thank you for taking the time to leave us such a pleasant review. If you have any other questions about your insurance, please give our State Farm office a call. We’re always more than happy to help. Thanks again!"
Stephanie H
November 1, 2023
5
out of
5
rating by Stephanie H
"Great customer service!"
We responded:
"Thank you so much for your great review, Stephanie! We appreciate your business, and the time you took to leave us a review. Please let us know if you have any questions about your insurance with us. We're happy to help!"
Anthony P
August 20, 2023
5
out of
5
rating by Anthony P
"Very friendly, helpful and best of all great rates. Ask for Tara, highly recommended!"
We responded:
"Anthony, thank you so much for leaving us a 5-star review! Our State Farm team is thrilled to read about your wonderful experience with Tara. We appreciate your recommendation and look forward to continuing to serve your insurance needs!"
Sheryl Waughtel
July 31, 2023
5
out of
5
rating by Sheryl Waughtel
"Excellent! Sara so friendly and knowledgeable. Saved my mother a lot money on her auto insurance. Thank you!"
We responded:
"We’re so glad to be of service, Sheryl! Thank you so much for the kind review. We sincerely appreciate it. If you or your mother have any questions about your Auto Insurance with us, please don’t hesitate to contact us. We’re always happy to assist! "
James Cotton
June 15, 2023
5
out of
5
rating by James Cotton
"I got an appointment to Talk with Thea she was great I got new home insurance and truck very happy. Glad I made the Switch."
We responded:
"Thank you for the outstanding review, James! Thea is a valuable part of our State Farm team and I'm thrilled that she was able to assist you with your Homeowners Insurance and Auto Insurance. If you have any questions or concerns, don't hesitate to stop by our office or give us a call! "
Ronald Johns
June 13, 2023
5
out of
5
rating by Ronald Johns
"Great People.. almost like FAMILY ❣️"
We responded:
"What outstanding feedback, Ronald! Thank you so much. That means the world to us and we're so glad that you feel that way. Providing premier customer service is what we're here to do. Let us know if we can help you with anything else! "
Dana Wilhelm
January 29, 2023
5
out of
5
rating by Dana Wilhelm
"Always helpful and patient with questions"
We responded:
"Thanks for the wonderful review, Dana! Customer service is the priority here at our State Farm office. If you have any questions or concerns about your insurance, don't hesitate to give us a call. We're always happy to assist. "
Tina Terrell
January 17, 2023
1
out of
5
rating by Tina Terrell
"Called and left voice mail. Stated in the out going message they would call back the same day. It's been 2 weeks. It's fair to say, they aren't calling back"
Donna McCool
December 6, 2022
5
out of
5
rating by Donna McCool
"Sarah is the agent that took my appointment same day. Professional, courteous, and well informed. Very confident in her ability to advise. Best experience I have had with any insurance in a looong time. Saved us 1300.00 on our 6 mo auto premium!"
We responded:
"We’re thrilled to have earned your business, Donna! Sarah is an integral part of our State Farm team here in Green Cove Springs and I’m so pleased to read that she was able to help you save so much money! Don’t hesitate to give us a call if you have any other questions about your Auto Insurance. We’re always happy to assist! "
Taylor Lee
November 7, 2022
5
out of
5
rating by Taylor Lee
"My agent was super patient, kind, and informative during the process of setting me up with a new policy. This sort of stuff is not easy or fun and she made it very smooth and enjoyable! She knows her stuff."
We responded:
"Thank you so much for the kind review, Taylor! Our State Farm office understands that purchasing insurance can be a stressful experience. We're so pleased that you entrusted this process to us. Don't hesitate to give us a call or to stop by if you need anything else! - Diane"
christina
September 6, 2022
5
out of
5
rating by christina
"Always a pleasure to deal with them!"
We responded:
"Thank you so much, Christina! If you need any additional assistance with your insurance, don't hesitate to reach out. - Diane"
Kristy Varn
August 14, 2022
5
out of
5
rating by Kristy Varn
"Tara at Diane Banks State Farm office in Green Cove Springs was very professional and responsive to work with in changing all of my insurance requirements to State Farm. We had multiple discussions regarding coverages, deductibles, etc and she was able to quickly answer all my questions and provide me with her insights so that I could make sound decisions regarding my insurance needs."
We responded:
"Tara is a brilliant team member! I'm so pleased to read that she was able to help you with everything that you needed, Kristy! Our State Farm office is dedicated to customer success - I'm thrilled that we were able to effectively guide you in your decision making. Give us a call or stop by if you have any other insurance questions! - Diane"
Frank Murphy
August 12, 2022
5
out of
5
rating by Frank Murphy
"My dealings were with Tara she was very knowledgeable very helpful and took care of all my needs. Employees like her are hard to find today"
We responded:
"Thank you so much for the kind review, Frank! Every positive review is so helpful for our local State Farm Insurance office. I'm pleased to hear you had a great experience with Tara - I'll be sure to pass on the kind words! - Diane"
Ronnie Fountain
November 22, 2021
5
out of
5
rating by Ronnie Fountain
"Very nice and very knowledgeable people"
We responded:
"Hi Ronnie, thank you for your kind review of our office! Our team is always here for you whenever you need us. Reach out any time! – Diane"
Jean Russell
October 15, 2021
5
out of
5
rating by Jean Russell
"Fixed the problem"
We responded:
"Hi Jean, thank you for the review, and we're glad to help with any insurance or product issues you may be experiencing. If there is anything else we can assist with, always feel free to reach out to us! - Diane"
PEGGY JOHNSON
August 9, 2021
5
out of
5
rating by PEGGY JOHNSON
"The very best!"
We responded:
"Thanks Peggy! We are so happy you are happy! :-)"
Ruth Rodgers
May 5, 2021
5
out of
5
rating by Ruth Rodgers
"I visited State Farm today with the hope of reducing my homeowners and car insurance cost. I was astounded at the savings Tara Johns was able to provide. She fully explained the coverage of each line and made me feel empowered to make wise choices in my insurance. As a result, I was able to save approximately $300 a month! Tara is professional, caring and knowledgeable. If you need enlightening about your insurance, how it functions and how to apply it to your financial situation, she is the one to see!"
We responded:
"Hi Ruth! So great to hear Tara got you the proper home & auto insurance coverage. We love hearing from happy customers so thank you for leaving us a review! Take care. – Diane"