State Farm® Insurance Agent Diane Banks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hugo H. Cardet
June 26, 2025
5
out of
5
rating by Hugo H. Cardet
"This people are great professionals, very responsive and dedicated"
Jason Boone
June 23, 2025
1
out of
5
rating by Jason Boone
"1 star is lowest? I am not sure how State Farm gets worse by the day, but they do. The Diane Banks agency tops the list for poor customer service. Here is the most recent example: I cancelled my truck policy, but too close to when the auto payment would be taken (I'm OK with this) and told it would not be refunded but apply to other policy (not ideal but ok). I then called to cancel the other policy a week later. I was told they did not know the amount of the credit I will receive. And told they currently show a $98 credit. The problem is the policy cancelled should have left over $200 is credit. I asked for the details of that $98 and was told "you will have to wait." For what???? If you can see the current credit amount how is the derived? This is simple math. When asked for details I was told I could not "bully my way to an answer." I said nothing to bully anyone; I asked for the details my my credit. This is the most recent of many issues. I don't know if I am more excited to cancel because of the bad service (and they don't even care to try) or crazy high cost. I switched to progressive and saved $167/month for the SAME POLICY. I don't know how they even justify rates."
We responded:
"Jason-- Thank you for your feedback! We strive daily to provide exceptional customer service. We hate we've missed the mark with you in the past. But we are very happy Jasmine "saved the day". We will continue to work hard to earn that fifth star. Thanks again for your feedback. Diane"
kathy
June 21, 2025
5
out of
5
rating by kathy
"She was very pleasant and well informed about auto insurance and explained how I could get a lower rate for good auto insurance."
We responded:
"Kathy--Thank you for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Welcome to the State Farm Family! Diane"
John Roberto
June 18, 2025
5
out of
5
rating by John Roberto
"The alpha staff here was very competent, concise, and I was able to get coverage same day at a very good price"
We responded:
"Thank you, John! We appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Mary McQuhae
June 17, 2025
5
out of
5
rating by Mary McQuhae
"What an amazing customer experience with Sara! She quickly took all my information and provided a very timely quote. Very impressed on the follow up. 5+ stars"
We responded:
"Mary, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Sara; your satisfaction is our top priority! We look forward to continuing to be your Good Neighbor! Diane"
Tim Greene
June 12, 2025
5
out of
5
rating by Tim Greene
"Always such a pleasure to deal with this group of ladies."
We responded:
"Tim, Thank you for taking the time to share your thoughts with us! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"
Jeremy Hougland
June 3, 2025
5
out of
5
rating by Jeremy Hougland
"Jasmine LaRue is the bomb knows what she's doing hook you right up highly recommend seeing her"
We responded:
"Thanks Jeremy! We appreciate your review and are delighted to know you had a great experience with Jasmine! Our customers are our #1 priority! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Tommy Akers
May 20, 2025
5
out of
5
rating by Tommy Akers
"Great experience and great help getting started, there are many great options for individuals with particular needs for there vehicles and other items."
Timothy Gressett
May 12, 2025
5
out of
5
rating by Timothy Gressett
"Tara was easy to work with and she got the coverage I wanted at a lower rate than what I was paying with BoatUS."
We responded:
"Timothy--thank you for your feedback! It’s our pleasure to assist you with your insurance needs and we are happy to have saved you some money! If there is anything else we can do to help, please let us know! Diane"
Douglas Fechter
April 23, 2025
5
out of
5
rating by Douglas Fechter
"Very friendly and professional, Pam Kirby was a pleasure to work with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ralph Stephens
April 22, 2025
5
out of
5
rating by Ralph Stephens
"Professionally run office and responsive staff."
We responded:
"Ralph--We are honored by your positive feedback and appreciate your long-term loyalty to State Farm! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Diane"
Debbie Brown
April 17, 2025
5
out of
5
rating by Debbie Brown
"I have used Diane Banks’s State Farm agency for over 17 years they are the best I have many lines of business with them and always been treated with the upmost professionalism simply the best"
We responded:
"Debbie--Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. It has been our pleasure to take care of you and your family. Diane"
Noah Visel
April 8, 2025
5
out of
5
rating by Noah Visel
"Tara is a super star really quite helpful got me a boat quote quickly with a fair rate for all the extras i asked for."
We responded:
"Thank you for taking the time to share your thoughts, Mr. Visel! We’re glad to know you’re satisfied with the service at our State Farm office. I will make sure to pass this great review on to Tara! We love taking care of our boating community! If you ever have any questions or need further assistance, we’re here to help! Diane"
Bill Stevens
April 8, 2025
5
out of
5
rating by Bill Stevens
"Tara was awesome! Super fast quote Anne walked me through all the options i really appreciate the professionalism!"
We responded:
"Thank you for reviewing our State Farm office, Mr. Stevens! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! I will make sure to pass the compliments on to Tara! We look forward to continuing to support your insurance needs. Diane"
Maureen Hlucky
April 3, 2025
5
out of
5
rating by Maureen Hlucky
"I’ve been working with Pam on my State Farm policy since moving to Florida five weeks ago. She has been so kind, knowledgeable, and professional in all my interactions with her. Highly recommend!"
We responded:
"Thank you so much for your kind words! We're so happy to hear that Pam has been able to assist you with your policy and that you've had a positive experience. We truly appreciate your recommendation and are here for anything you may need in the future. Diane"
Debora Hutchinson
April 2, 2025
5
out of
5
rating by Debora Hutchinson
"Pam was extremely helpful and handled adding our other car to our policy. Thank you !!"
We responded:
"Thank you for your 5-star review, Debora! We love providing excellent customer service for our good neighbors! I appreciate your continued business. :-) Diane "
Ben Fechter
March 30, 2025
5
out of
5
rating by Ben Fechter
"Excellent policy options and customer service."
We responded:
"Ben--We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Diane"
seth lawson
March 28, 2025
5
out of
5
rating by seth lawson
"I spoke with Pam at this office, She was a breath of fresh air and was very professional, friendly, and knowledgeable. I felt like she has my best interest in mind I highly recommend doing business with her at this office!"
We responded:
"Thank you for the 5-Star review, Seth! We’re thankful for your feedback! We are so happy you enjoyed working with Pam. We think she is pretty special too. :-) It’s our pleasure to assist you with your insurance needs and if there is anything else we can do to help, please let us know! Diane"
Rebekah Prevatt
March 14, 2025
5
out of
5
rating by Rebekah Prevatt
"Sara at State Farm has become like a member of our family. Every time I call she remembers who I am and always wants to know how my family is doing. Anything I need she is happy to assist with and answer any questions we may have. 🙂"
We responded:
"We appreciate your review and are delighted to know you had a great experience with our State Farm office and Sara! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Mike Pont
February 24, 2025
5
out of
5
rating by Mike Pont
"Shopping for insurance is rarely a job that I feel good about at the end of the process. This time was different. The agent that helped us made the experience very easy. So ask for Sara. And while Sara was great to work with at the end of the day we were shopping for auto and property insurance coverage. The bottom line was we got better coverage for both policies than we had with our previous carrier and very importantly paid considerably less."
We responded:
"We’re so glad to be of service, Mike! Thank you for taking the time to leave us such a great review. We always strive to provide fabulous customer service and save money for our Good Neighbors any time that we are able. Please let us know if you have any other questions about your insurance and we’d be happy to assist! Diane"
Kim Wooten
February 7, 2025
5
out of
5
rating by Kim Wooten
"Excellent customer service by Tara"
We responded:
"Glad to be of service, Kim! Thank you for sharing your experience with our State Farm office. I’ll be sure to pass along your kind words to Tara! Let us know if we can do anything else for you. "
Jarrod Eden
February 4, 2025
5
out of
5
rating by Jarrod Eden
"Been with them for quite a few years now, always a pleasure to work with! Pam, Sara, and the rest of the team are top notch!!"
We responded:
"We appreciate your loyalty and your business, Jarrod! We always try to cultivate lasting relationships with our Good Neighbors and we’re glad that you appreciate our partnership. Let us know if we can do anything else for you and thanks for the great review! Diane"
Thomas Watkins
February 4, 2025
5
out of
5
rating by Thomas Watkins
"Pamela was exceptionally knowledgeable. I had several unique needs due to special circumstances and she was able to navigate and explain them with ease. Professional, courteous, friendly, and the price was reasonable. (not the lowest mind you, but do you really want the cheapest insurance?)"
We responded:
"We’re so glad to be of assistance, Thomas! Thank you for entrusting us with your insurance needs. We always appreciate the opportunity to learn more about our Good Neighbors and how we can help them any way that we can. If you have any other insurance questions, don’t hesitate to give us a call. Thanks again for the wonderful review! Diane"
joseph ferrante
January 21, 2025
5
out of
5
rating by joseph ferrante
"This team is outstanding , anytime a call is made they are professional and courteous and just a pleasure to work with .This morning Pam helped me and she made things so very easy and is so sweet and professional , 5 star service 100%."
We responded:
"Thank you so much for your kind words and 5-star review, Joseph! We’re thrilled to hear about your positive experience with our team. Pam will be delighted to know she made your day easier! Providing outstanding service is what we strive for here at my State Farm office. Diane"
Ended Up Here
January 8, 2025
5
out of
5
rating by Ended Up Here
"Absolutely great company with awesome people. Always friendly and willing to help."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. We pride ourselves on being friendly and helpful, and it’s great to know that came through during our interaction. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Diane"